Product Reclamation / Claim Submission

At PORT LINE LLC, we value our partners and the trust they place in our products and logistics services.
If any shipment arrives damaged, incomplete, or not in accordance with your order,
you can easily submit a Product Reclamation Form below.

Our Quality Control Department carefully reviews every claim to ensure a fair and transparent resolution.
We aim to respond to all reclamations within 14 business days.

🧾 Before You Submit

Please make sure you have the following ready:
✅ Invoice or delivery document
✅ Photos of the product and packaging
✅ Description of the issue
✅ Delivery details and Incoterms condition

This information helps us resolve your case faster and more efficiently.

🧰 Our Responsibility

We follow international logistics and trade standards to ensure product quality and safety:

• Continuous temperature control

• Secure packaging and handling

• Verified suppliers from the Baltic, Scandinavia, and Asia

• Full documentation and customs transparency

💡 Every claim is handled confidentially and in accordance with EU and Georgian trade regulations.

🧩 Submit Your Reclamation

Please fill in the form below.
Our Quality Control team will review your request and contact you as soon as possible.

📞 Contact for Urgent Cases

If your shipment requires immediate assistance, please contact our Quality Department directly:
📧 claims@portlinellc.com
📞 +995 599 04 83 30

💬 Example Closing Line

“We believe that professional cooperation is built on transparency, quality, and mutual respect.”
— PORT LINE LLC | Quality & Logistics Team